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Account & subscription

Key questions and answers about your File Express account as well as subscriptions, payments and invoices

Manage account

  • Where can I change my personal details?
  • How do I activate two-factor authentication?
  • I’ve forgotten my password
  • How do I change my password?
  • How do I change the language for File Express?
  • How do I delete my account?

See all 7 articles

Payments & invoices

  • Which payment methods are supported?
  • Where can I find my outstanding invoices?
  • How can I update my credit card information?
  • What happens if my credit card expires?

Subscriptions

  • Which subscription is right for me?
  • What are the differences between the various subscriptions?
  • What are the benefits of registering?
  • Do I need to be a Hostpoint customer to use File Express?
  • How many transfers and how much storage space do I have available?
  • How can I upgrade or downgrade?

See all 8 articles

Hostpoint ID

  • What is the Hostpoint ID?
  • Why do I need a Hostpoint ID?
  • What is the Hostpoint Control Panel?
  • How do I delete my Hostpoint ID?
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