For security reasons, the passwords you set for password-protected transfers are not saved. This means if you lose the password you will have to set a new one in the settings for that transfer.
Follow these steps for this:
- Log in to File Express with your e-mail address and password.
- Click your e-mail address and then “Transfers”.
- Click the transfer whose password you have lost.
→ The overview will open. - Go to the “Settings” tab.
- Click the “Password protection” setting.
- Enter a new password and click “Save”.
Remember that you will need to share the new password with the recipients. Otherwise, they will no longer be able to access the transfer.